Winning Words terms and conditions

Winning Words terms and conditions

Regional numbers

  • United Kingdom: +44 20 3389 6245
  • United States: +1 415 287 9705
  • Canada: +1 705 243 2560

Terms and conditions

  1. These terms and conditions apply to the Winning Words competition featured on-air on Tiny Kettle’s broadcast of The Geekly Chronicles programme.
  2. By entering a competition entrants accept these terms and conditions together with any specific instructions and terms for such competition which may be mentioned on-air, in any electronic messages, or on the website, or communicated to entrants in any other way (“competition information”). Such competition information shall prevail in the event of there being any inconsistency between these competition terms and conditions and any competition information.
  3. Tiny Kettle may cancel or amend any competition, competition information, or these terms and conditions without prior notice. Any changes will be posted either within the competition information or these terms and conditions.
  4. This competition is open to entrants worldwide except where prohibited by law. Tiny Kettle reserves the right to ask competition winners for proof of residency in their country, and select an alternative winner in the event that the winner is resident in a country where this competition is prohibited by law. There is no minimum or maximum age limit unless specified otherwise in the competition information. Employees and members of their immediate families (including any live-in partner or household member) of any of the following may not enter:
    1. Tiny Kettle Limited (“Tiny Kettle”);
    2. Any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries;
    3. Any company involved in any capacity in the production or sponsorship of a programme to which the competition relates.
  5. Where the competition information specifies a minimum or maximum age limit Tiny Kettle reserves the right to ask for proof of age and in all competitions evidence to verify the identity of an entrant at any time, and may use any channels and methods available to carry out checks of any details provided. Entrants may only enter the competition in their own name.
  6. The opening and closing dates and times for entries are as indicated in the competition information. If you are listening back to the programme after it is broadcast live, you should not enter because the competition may have closed. Any entries received before the opening or after the closing of the competition will be invalid and will not be entered into the competition, but may still be charged.
  7. By entering the competition entrants warrant that all information submitted by them is true, current, and complete.
  8. Save in relation to entry via a Premium Rate Telephone Service (see below), any limit on the number of entries a person or household may make will be clearly stated in the competition information. Entries received in excess of this limit will be invalid and will not be entered into the competition.
  9. Entry to the competition may only be made through the applicable method(s) indicated in the competition information. In the case of this competition, this is by telephone or email only—the accepted method for entry will be detailed in the competition information given during the programme.
  10. Telephone entrants are required to call the telephone number as indicated in the competition information, and follow the instructions in the recorded message. The charge per call will be as indicated in the competition information. Tiny Kettle has no control over the charges made for the call, as it is fixed by your network operator and will be set out in your tariff package. It is the entrant’s responsibility to check for details of their telephone network’s call charges before calling. Telephone entries received after the notified competition closing time will not be valid.
  11. Email entrants may enter the competition by sending an email with the information indicated in the competition information and at the email address indicated. There is no charge for email entries. Entrants may receive a message confirming their entry to the competition. Internet service providers’ fees may apply when accessing the internet.
  12. Neither Tiny Kettle nor its servants, agents, nor any other party or organisation involved in the management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries involved in the competition will accept responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions (including but not limited to security functions by software used by Tiny Kettle or any third party), virus, bugs, or other causes outside its control.
  13. Entries submitted through agents or third parties or in bulk (i.e. more entries than a human being could submit in the time available without the use of software or other devices designed to make automated entries or, in the case of postal entries, more than one entry submitted under the same postage stamp) will not be accepted. No more than one prize per person per competition will be awarded.
  14. Any entries which are incomplete, incorrect, inaudible, incomprehensible, or not received by Tiny Kettle will be void. An entry to the competition will be deemed to be an invalid entry where an entrant has evaded payment of the applicable entry charges when entering the competition.
  15. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of the entry or any answers given by entrants (if applicable), or the operation of any part of the competition (in the case of postal entries, a postal strike for example), network or phone system, the decision of Tiny Kettle shall be final and no correspondence will be entered into.
  16. Tiny Kettle will not be liable to reimburse expenses incurred in making an entry in any competition. Where Tiny Kettle decides in its sole discretion that an entrant is eligible for a refund, eligibility for refunds will be notified to relevant entrants. Tiny Kettle reserves the right to refuse to refund any messages where it suspects dishonest or fraudulent conduct on the sender’s part or where the entrant has not complied with the rules of the competition (for example, in exceeding the maximum number of entries).
  17. The prize winner will be the first entrant to contact the programme and correctly identify the “winning word” as given during the programme. In the case of telephone entries, this will be the first call to successfully enter the call screening queue. In the case of email entries, this will be the first email received into the programme’s inbox. There will never be more than one acceptable method of entry for each competition.
  18. Should more prizes be claimed than are available for any reason, a simple prize draw will take place for the available prize(s).
  19. Any winner/s will be contacted as soon as it is practicable on or after the draw date or judging date (as appropriate) as indicated in the competition information. Reasonable efforts will be made to contact a winner on the phone number provided (or other method of contact if appropriate) when entering the competition. Unless the prize is time critical or time sensitive, Tiny Kettle or its representative will try to contact the winner over a 28 day period.
  20. Where the prize must be taken up within one month of the close date of the competition, this will be considered “time critical”. As a winner needs to be picked and contacted before this time period passes, the competition information will indicate the date/date range upon which the winner will be contacted and Tiny Kettle or its representative will attempt to contact the winner on the phone number (or other method of contact if appropriate) they provided, as indicated in the competition information.
  21. Where the prize must be taken up by a date which is more than one month but less than three months after the close date of the competition, unless otherwise stated in the competition information, Tiny Kettle or its representative will contact the winner on the phone number (or other method of contact if appropriate) they provided, calling at different times on weekdays and as appropriate over the weekend or as indicated in the competition information.
  22. In the event that the winner cannot be contacted (or fails to respond to any message left) within the time periods set out above or if the winner fails to provide an address for delivery of the prize or fails to meet any of the eligibility requirements or is otherwise unable to comply with the competition terms and conditions, this may result in forfeiture of the prize and Tiny Kettle reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
  23. Tiny Kettle may in its sole discretion refuse to provide a prize, or seek its recovery, in the event of non-entitlement under these terms or an entrant’s breach of these terms, Tiny Kettle’s website terms of use, fraud, dishonesty, or other inappropriate or improper conduct including but not limited to the use of technology which enables an entrant to evade charges when entering the competition or the improper use of technology when entering the competition, for example submitting a computer generated drawing where a human drawing is required.
  24. Any entrant who enters or attempts to enter the competition in a manner, which in Tiny Kettle’s determination, is contrary to these terms and conditions or is fraudulent or unjust to other entrants (including without limitation tampering with the operation of the competition, hacking, cheating, deception, or any other unfair playing practices such as intending to annoy, abuse, threaten, or harass any other entrants or Tiny Kettle and/or any of its agents or representatives), may be rejected from the competition at Tiny Kettle’s sole discretion.
  25. Tiny Kettle reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion, if it believes the Competition is not capable of being conducted as specified in these terms and conditions or in the event of a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonable control of Tiny Kettle that could corrupt or affect the administration, security, impartiality, or normal course of the Competition.
  26. Tiny Kettle reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and/or identity requested by Tiny Kettle has been confirmed or if such proof is not produced on request or to disqualify the entrant from the competition.
  27. Tiny Kettle endeavours to deliver the prize as soon as it is practicable from the date of making contact with the winner, unless otherwise specified to the winner. Delivery restrictions may apply. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable. However, Tiny Kettle reserves the right to change the prize due to circumstances beyond its control or to offer an alternative of similar value.
  28. In certain circumstances, as decided by Tiny Kettle in its sole discretion, a cash alternative or transfer of all or part of a prize to an immediate family member of the winner may be offered. Such circumstances may include (but are not limited to) the prize being inappropriate for the age or health of the winner, the prize including tickets to an event, the prize being no longer available. In such circumstances, Tiny Kettle will require the winner to provide written confirmation of their waiver of entitlement to all or part of the prize and agreement to accept the cash alternative or, in the case of transfer to an immediate family member, agreement to the transfer. Tiny Kettle reserves the right to ask for documentary evidence of the relationship between the winner and the intended transferee, Tiny Kettle will also require written acceptance of the transfer from the transferee and agreement to comply with the terms and conditions of the competition.  In cases where the prize or parts of the prize are sponsored by third parties, no cash alternative will be available.
  29. Where the prize includes a cheque/voucher/gift card/online account, such funds will be made payable to the name of the winning entry in pounds sterling. A cheque/voucher/gift card/online account prize cannot be made payable to any third party. No other form of payment will be made.
  30. Tiny Kettle, the prize provider, the issuer of the vouchers, gift cards or online account and their agents reserve the right to refuse to accept online accounts, vouchers and/or gift cards which are deemed to have been tampered with, defaced, duplicated, damaged or which otherwise are suspected to be affected by fraud or which have been lost or stolen following delivery.
  31. Where the prize and/or information relating to the prize is to be provided directly to the winner by a third party, the winner (and where applicable, their companion(s)) is (are) required to comply with all instructions and necessary requirements as may be specified by the third party to receive and/or take up the prize, including but not limited to contacting such third party within specified timeframes, adhering to the itinerary as specified, paying any required charges and/or costs which are not included in the prize, completing any required forms including but not limited to booking forms and to delivering any required documentation to that third party, including but not limited to proof of identification. Tiny Kettle will accept no responsibility and will not be liable to the winner or any other persons where the winner fails to comply with such instructions and such failure may result in forfeiture of the prize.
  32. For delivery of the prize, you may be required to be available at a specified time and place.
  33. Any entrant and/or winner must comply with any directions given to them by Tiny Kettle, prize provider(s) and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary, and where applicable, compliance with the Ofcom Broadcasting Code. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.
  34. Tiny Kettle (or any third party nominated by Tiny Kettle) may exercise its sole discretion to use the winner’s (and (if applicable) their companion’s) name and their comments relating to the prize and competition experience for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid.
  35. Information, data and the caller line identity (“personal data”) which is provided by entrants when they enter will be held and used by Tiny Kettle and its suppliers and contractors in order to administer the competition. If entrants call from a withheld caller line identity and do not provide their caller line identity when entering the competition, Tiny Kettle may use the withheld caller line identity for customer care purposes such as refunds or communications relating to a service e.g. to notify a winner. Entrants’ personal data may also be passed to their mobile phone network or to relevant regulatory bodies including PhonePayPlus, the police or other authorities in the course of the investigation of any complaints or suspected unlawful activity or where requested by the phone provider in connection with the billing arrangements for the competition. Aggregate, non-personal data may also be used for the purpose of undertaking market research or in facilitating reviews, developments and improvements to relevant services.
  36. Tiny Kettle and/or the prize provider may be required to send personal data of the winner of a competition (and where applicable, their companion(s)) to third parties outside the European Economic Area, for the purposes of fulfilling and administering the competition and/or the prize and the winner agrees to such transfer for these purposes.
  37. Winners will be listed on the competition winners’ page and, where applicable, winners’ names may be mentioned in the relevant programme, on other websites or on social media. This means that if you are a winner, your name may be published at gkly.co/win, announced in the relevant programme or included on other websites or on social media.
  38. By entering any of Tiny Kettle’s competitions you agree that you do not have any commercial relationship with Tiny Kettle, the programme producers and/or the Prize provider, and that you are not an agent of Tiny Kettle or the programme producers and/or the Prize provider.
  39. If you are under 18 years of age you must have parental or legal guardian and bill payer’s permission before participating in the interactive service and Tiny Kettle reserves the right to contact your parent or legal guardian and bill payer to verify such prior permission.
  40. Nothing in these terms and conditions restricts your statutory rights as a consumer.
  41. Nothing in these terms and conditions shall exclude or limit Tiny Kettle’s liability for death or personal injury caused by their staff or supplier’s negligence or for fraud. Subject to this, Tiny Kettle cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. Tiny Kettle is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials in the competition.
  42. Subject to the above, Tiny Kettle reserves the right to amend any element of a competition for reasons beyond its reasonable control, including, but not limited to the unavailability of the vote, poll, competition or prize draw entry platform before the closing date, or for strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. Tiny Kettle is not responsible for any loss or damage caused to you as a result of any of these occurrences.
  43. Tiny Kettle cannot promise that the services relating to the competition will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of system failure, maintenance or repair, network issues, or for reasons reasonably beyond the control of Tiny Kettle. Tiny Kettle will not be liable in the event that all or any part of the service relating to the competition is discontinued, modified or changed in any way.
  44. You agree to reimburse Tiny Kettle in respect of any damages suffered by Tiny Kettle or any losses by Tiny Kettle resulting from any claim made by a third party in each case in respect of any matter arising from your use of the services relating to the competition in breach of the interaction terms and conditions or from your violating of any applicable law or regulation.
  45. The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.
  46. Please note that calls may be recorded to ensure that competition entries are captured, for staff training and quality control purposes.
  47. Tiny Kettle may be contacted on +44 20 7175 8597.
  48. Tiny Kettle Limited reserves the right to offer this competition across any of its productions.
  49. These terms and conditions were last updated on 15 April 2017.